Ordering & Payment

How do I place an order?

We process all orders directly through our website and communicate via email every step of the way. Orders must be placed through our site for accurate and secure processing. We do not accept orders over the phone.

How do I know my order went through?

After completing checkout, you’ll see a confirmation screen with your order number. A confirmation email will also be sent. If you don’t receive a confirmation email, please contact Customer Service.

What payment methods do you accept?

We accept Credit/Debit Cards (Visa, Mastercard, Discover, American Express), and Money Order/Cash (via mail). Unfortunately, we cannot accept prepaid gift cards or payment apps like Venmo or PayPal. All credit/debit cards must be associated with a billing address within the United States.

What is your cancellation policy?

Orders placed with a credit/debit card cannot be canceled. Money order/cash orders are canceled if we don’t receive payment within one week.

What is your refund or return policy?

We do not offer refunds or exchanges for any reason. However, if you experience germination issues or receive damaged items, we may offer a replacement in the form of store credit, at our discretion. Replacements are only available for customers in eligible states, and requests must be made within 60 days of purchase. Please note that certain strains and items are not eligible for replacement. For more information, refer to our detailed Refund & Replacement Policy on our website.

Shipping & Delivery

When will my order ship?

We typically ship orders within 1-2 business days of receiving payment. During promotions or holidays, processing may take longer. You will receive an automated email with your tracking information when the package is ready for shipping.

When will I get my tracking number?

You will receive an email with your USPS Tracking number once the shipping label for your package is printed, typically within 1 business day. You’ll get two emails: one from us and one from ShipStation, both containing your tracking information.

How long will it take for my order to arrive, and are there expedited shipping options?

We ship Monday through Friday, with packages dropped off at USPS by 4 PM daily. Delivery times depend on USPS and may be subject to delays.

Shipping Options:

• Ground Advantage: $7.95 – Estimated 5-7 business days (subject to USPS delays)
• Priority Mail: $12.95 – Estimated 3-5 business days (subject to USPS delays)
• Priority Mail Express: $31.95 – 2 business days, USPS guaranteed. If not fulfilled, we will request a refund from USPS. *Please note the 2 Day Guarantee is based on when USPS receives your package, not when your order is placed.

USPS shows my order was delivered but it wasn’t! What should I do?

If USPS tracking shows the package as delivered, contact your local post office for the geotracking information, which includes where it was delivered. The Postmaster at your local post office will be able to help you with this. If your package was delivered to the wrong address, typically USPS will be able to retrieve it for you. If they are unsuccessful, please submit a Delivery Insurance replacement form via our website and include the geotracking documents so we can work on a solution for you.

Is shipping discreet?

Yes, we ship from Maine using a PO Box and personal name, not a business name. The outside of the package does not have our logo or business name. We also offer stealth shipping to conceal breeder packs if needed.

Do you ship internationally?

At this time, we only ship within the continental US, Alaska, and Hawaii.

Freebies & Product Info

How do I choose my freebie strain?

If a choice is available, click “Change Variant +” next to the freebie in your cart and select from the dropdown menu.

Who is the breeder for my freebies?

Bulk freebies come without breeder-specific packaging. While we can’t list breeder details, we do provide the strain name and whether the genetics are auto-flowering or photoperiod, as well as feminized or regular.

How many seeds come in a pack?

Breeders offer multiple pack sizes. If multiple sizes are available, you’ll see a dropdown to select your size. The seeds come in their original breeder packaging. 1 pack = 1 seed; 3 pack = 3 seeds; 5 pack = 5 seeds, etc.

What is the difference between a photoperiod and an autoflower?

Photoperiod seed strains are photosensitive (i.e. light sensitive). They require a 12/12 light cycle switch to trigger flowering and will remain in veg indefinitely if left under 18-24 hours of light per day. Their Flowering Time will be listed on each seed profile (e.g. Critical Kush: 50-55 days), meaning the plant will finish flowering and be ready to harvest 50-55 days after the light cycle is switched to 12 hours daylight, 12 hours darkness.

Autoflowering plants do not require a 12/12 light cycle to flower but will instead start flowering automatically halfway through their lifecycle. It is suggested to dial back the light to 18 hours of daylight and 6 hours of darkness for autoflowering strains. The full lifespan will be listed under “Flowering Time.” For example, if it says an auto seed takes 65 days from sprout, that means it will veg, flower, and finish in 65 days total, from the time the seed is germinated to harvest.

What is a FAST strain?

A FAST strain is the cross of photoperiod and autoflowering strains, meaning it is photosensitive and requires the grower to change the light cycle to 12/12 to flower. FAST strains tend to be extra photosensitive and will trigger to flower easier, with more light per day, than a normal photoperiod plant would. They are great for outdoor grows because they finish weeks earlier than normal photoperiod strains; however, it is critical to wait until mid-June to plant them outdoors to ensure sufficient daylight to stay in the vegetative state. Indoors, we recommend a 24/0 light cycle in the vegetative phase and a normal 12/12 schedule for the flowering phase.

How should I store my seeds?

Seeds require a temperate, dark, completely dry storage space. Consistency is key: no spiking temperatures, humidity, etc. If the packaging has been opened or the seeds are not in a sealed vial inside the packaging, it is recommended to reseal the package and store them in an airtight container. For lengthy storage, a refrigerator can be used.

Legal & Policy

Why are my items labeled as “hemp souvenirs”?

Seeds are considered legal as hemp products since they contain low THC levels. We sell seeds as souvenirs, and they can be legally shipped to all 50 states.

Is it legal to have seeds shipped to me if I can’t grow cannabis legally in my state?

All seeds sold by us are hemp souvenirs, so yes, they can be shipped to all 50 states. We are not liable for what customers choose to do with them. Please follow your local laws regarding germination.

Hours of Operation

Shipping: Staff is on site Monday – Friday 8AM – 3PM.
Customer Service (email): Monday – Friday 9AM – 4PM.
We are closed for all major US holidays as well as Maine state holidays.

Do you offer wholesale options or commercial discounts?

Yes, we offer programs for commercial growers and wholesale resellers. Please visit our Wholesale information page or email us at [email protected].

Account & Customer Support

Do I need an account to receive order updates?

No, you don’t need an account to place an order or get updates. Order updates will be emailed to the address provided at checkout. If you do create an account, you’ll also be able to see your order history, current statuses, and update information. You can create an account at checkout when you place an order, or by visiting the My Account page at any time.

There is an item missing/incorrect in my order. What should I do?

Submit an Incorrect Pack replacement request form on our Contact Us page, including a picture of the packing slip and all items received. We will ship missing items or provide a return label for incorrect products.

What should I do if my seeds fail to germinate?

While we sell seeds as souvenirs, if you encounter any issues, feel free to reach out to us with any concerns by completing a Germination Issue form.

Where can I leave a review?

Leave a review on our Google Business account or shout us out on Reddit, Facebook, Instagram, and X.

Does NASC have a physical storefront?

No, we do not have a retail storefront. Please place orders through our website.