Shipping Territory
We currently ship within the United States only.
Shipping Options
We offer both UPS and USPS shipping. Choose the option that works best for you at checkout:
- USPS Ground Advantage: Estimated 7-14 business days
- UPS Ground Saver: Estimated 3-7 business days (USPS may handle final mile delivery)
- UPS 2nd Day Air: Estimated 2-3 business days
- USPS Priority Mail: Estimated 4-8 business days
- USPS Priority Mail Express: Guaranteed 2-day delivery (varies by location)
Once your shipping label is printed, you will receive an email with your tracking number, typically within one to two business days. Your package will ship via UPS or USPS depending on the option you chose, and your tracking number will work on that carrier's website. Please note that shipping estimates are based on when the carrier receives the package, not when your order is placed.
Important: USPS Priority Mail Express and UPS 2nd Day Air orders are typically shipped in the morning due to carrier deadlines. If placed later in the day, your order may ship the following business day.
Delivery Timeframes & Delays
We ask that customers allow at least 14 business days for their package to arrive before reaching out for a replacement. We require that our customers in Alaska and Hawaii allow 28 days for a Ground Advantage package to arrive. If there are known regional delays due to weather, holidays, or other unforeseen circumstances, we may require additional time before issuing a replacement.
During peak seasons (e.g., holidays), shipping delays are common. UPS and USPS post service alerts on their websites regarding service disruptions, and we strive to communicate this information when available.
Delivery Insurance
We offer optional Delivery Insurance, which you can opt out of at checkout. Our coverage tiers are:
- $8 for orders up to $500
- $12 for orders $500-$750
- $16 for orders $750-$1,000
- $20 for orders over $1,000
Delivery Insurance provides peace of mind. If your package is lost or damaged in transit, we will offer you replacement options.
Insurance & Replacement Policies
- Shipping estimates are not guarantees (except for USPS Priority Mail Express). All other UPS and USPS services may vary based on carrier delays.
- If your package is lost, we require you to wait at least 14 business days before filing a claim. We ask that our customers in Alaska and Hawaii allow 28 days before filing a claim.
- Replacements are issued as store credit. If your claim is approved, you will receive a gift card to place a new order at your convenience.
- If a replacement package is issued and the original package arrives, we require it to be returned. We will provide a prepaid return label.
- Breeder promotions or NASC promotional items may not be available for reshipped orders.
"Delivered" Packages & Missing Mail
If tracking indicates that your package was delivered, we must assume it was. We cannot replace packages marked as delivered unless the carrier confirms an error.
If this happens, please contact the carrier first. For USPS, contact your local post office; they can geolocate the package and provide official documentation stating whether it was misplaced, lost, or delivered to the wrong address. For UPS, start a delivery investigation through the tracking page on ups.com or by phone; UPS can confirm the delivery location and provide documentation of the outcome. This paperwork is required to obtain a replacement.
Filing a Delivery Insurance Claim
- Claims must be submitted within 60 days of the expected delivery date.
- Carriers periodically recycle tracking numbers, so please contact us promptly while tracking history is still available.
- If your claim is approved, you will receive store credit in the form of a gift card to place a new order.
To submit a claim, click here.
International & 3rd-Party Forwarding Services
NASC cannot guarantee delivery for orders that use a 3rd-party delivery agent or forwarding service to ship outside of the United States.